SHIPPING POLICY

All orders are processed within  1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Certain exceptions for items fulfilled by other companies, not TSS.

INSURANCE POLICY

For insured orders using our third party provider, Route: Please file the claim here this covers lost, damaged, or potentially stolen packages & products. This is a separate company - TSS Takes NO responsibility for lost or damaged orders after it leaves our facility. This is on the carrier and insurance company.

For uninsured orders (orders the customer declined the insurance): TSS Takes NO responsibility for lost or damaged orders after it leaves our facility. This is on the carrier and customer to handle. 

Proof docs can be submitted to the carrier if needed from us to the carrier & can assist any way we can but TSS will not reimburse or reship items unless reordered. At checkout, you agreed by declining insurance you are liable for any lost or damaged orders and products.

DOMESTIC SHIPPING RATES AND ESTIMATES

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. This will also tell you the estimated delivery time, please keep in mind our processing time. 

Shipping is free to the Lower 48 for orders $500+ on all items

We ship paints to Alaska & Hawaii, however, free shipping is not applicable.

INTERNATIONAL SHIPPING

We offer international shipping to : Canada, The Netherlands, Mexico , Indonesia, Hungary, Denmark, Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Cuba, Curaçao, Cyprus, Czechia, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Vatican City, Honduras, Hong Kong SAR, Iceland, India, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, North Korea, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Norway, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Cameroon, Réunion, Romania, Russia, Rwanda, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, U.S. Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, British Virgin Islands, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, French Southern Territories, Germany, Heard & McDonald Islands, South Georgia & South Sandwich Islands Show less

Shipping times depends on the shipping option you choose, customs speed, and your country.

How do I check the status of my order? You can track it in your account page or chat with us on the website!

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Spray Source is not responsible for these charges if they are applied and are your responsibility as the customer.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at sales@thespraysource.com with your name and order number, and we will look into it for you.

Sign in and track your order at thespraysource.com

SHIPPING TO P.O. BOXES

UPS does not ship to PO Boxes, please don't choose a UPS option if using a PO box. Only choose USPS.

DAMAGES AND ISSUES

Issues with an order need told to us via chat email or call within 24 hrs of the order being delivered. This goes for wrong items, damaged items, and lost items.

Please see the below insurance policy for more info

For insured orders using our third party provider, Route: Please file the claim here this covers lost, damaged, or potentially stolen packages & products. This is a separate company - TSS Takes NO responsibility for lost or damaged orders after it leaves our facility. This is on the carrier and insurance company.

For uninsured orders (orders the customer declined the insurance): TSS Takes NO responsibility for lost or damaged orders after it leaves our facility. This is on the carrier and customer to handle. 

Proof docs can be submitted to the carrier if needed from us to the carrier & can assist any way we can but TSS will not reimburse or reship items unless reordered. At checkout, you agreed by declining insurance you are liable for any lost or damaged orders and products.

REFUNDS, RETURNS, AND EXCHANGES

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Restrictions Apply: No returns on paint, pigments, customized items, or painted samples. (unless wrong item was received) 

In the event that your order arrives damaged in any way, please email us as soon as possible at help@thespraysource.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Pigments, paint, hazardous materials, customized or engraved spray guns, or custom made items are not able to be returned. Cancellations and returns are subject to a 5% fee + shipping both ways that is to be deducted from the initial order payment. This fee pays our transaction fees from the vendor used ( credit card processing, PayPal, etc). This fee does not apply to incorrect items you received. 

If you have any further questions, please don't hesitate to contact us at sales@thespraysource.com.