Refund policy

The Following are NOT able to be returned, refunded, or exchanged: Opened, used, or mixed paint (including spray cans, basecoats, OEM paint, and any other mixed or activated paint products), pigments, body fillers, compounds/polishes, gift cards, clearance items, customized items (engraved spray guns, customized paint, etc.), painted samples, or any open/used items.

When you receive your order, check over the contents and confirm everything is correct and nothing is damaged. If there's a miss ship or damage, let our team know ASAP so we can take care of it. Once your contents are used or its past our 10 day return window, we are no longer liable.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. All returns are subject to deduction of payment processing & shipping fees associated to the transaction. 2.5% fee for purchase, 2.5% for refund, plus shipping charge from the carrier to and from the customer.

All returns outside that 10 day policy are subject to approval from management. If approved, is subject to a 10% restocking fee + return shipping charge. This is not guaranteed - case by case basis.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@thespraysource.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@thespraysource.com or VIA live chat on website .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Email or chat us - help@thepspraysource.com

If an issue with the order isn't told to us within 24 hours of receiving it, there's no way we can 100% guarantee anything else as we send out delivery emails. We may consider if customers will reach out to us after a few days but months is absolutely not.

Exceptions / non-returnable items
Certain types of items cannot be returned, including: opened, used, or mixed paint (spray cans, basecoats, OEM paint, etc.), pigments, body fillers, compounds/polishes, gift cards, clearance items, customized items (engraved spray guns, customized paint, special orders, personalized items), hazardous materials, flammable liquids (cleaners, solvents, etc.), and painted samples. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, clearance items, or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. It can take 2-4 business days to reflect.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@thespraysource.com .

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@thespraysource.com and ship the damaged/defective item back to our warehouse ONLY IF APPROVED VIA EMAIL OR CHAT.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 200 northwestern turnpike, capon bridge, wv 26711

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.