I hope this message finds you well. I am reaching out regarding my recent order and the confusion surrounding it. I intended to purchase the paint color Galactic Grey 2.0 and wanted to order a sample first. Unfortunately, I did not receive clear guidance from your customer service on how to proceed.
The only information provided was that the paint is no longer available for sampling, but I was told that the product I ordered would be shipped for my builder to review. Instead, he received only black and white speed squares, which are not useful for our needs.
This situation has been frustrating and a waste of time and money. I would still like to purchase the paint, and I am willing to pay for a sample first. If you no longer carry Galactic Grey 2.0, I would appreciate suggestions for similar options or any available paint that I could review with my builder.
Thank you for your assistance in resolving this matter.